FAQ

FAQ

Our backdrops come on three material options. 1.) Fleece Fabric- Our most popular product is a non- glare and wrinkle free fleece fabric material (think sweatshirt like material) It is great as a backdrop, but is hard to use on the floor, unless you place plexi-glass over it. We love the vibrant colors, and wrinkle free options with fabric. We suggest sticking to vinyl for the floor as it is the most durable, especially for cake smashes. These fleece backdrops are our favorite for backdrops, and you won't be disappointed. 2.) Matte Vinyl- It is a thick matte vinyl material. It is heavy duty, and waterproof. It is about the thickness of two pieces of heavy weight card stock. It has a slight small texture to it. Although most of the backdrops print great, there are a few with darker colors that can a have slight glare when lit straight on due to the excess ink used to get the darker colors. To avoid this we suggest using diffused lighting, and angling it to the side of the backdrop and on the subject, or consider a fabric choice. 3.) Non- textured thick vinyl. This vinyl is used for our smaller product flats. They have no texture to the vinyl which is great for those close up shots for flatlays and products. We offer this vinyl in only a smaller 2.5' X 2.5' size. If you are interested in a different size, let us know!
Fabric is a great option when you need a glare free option. Although most of the vinyl prints just fine with no glare issues, some of the darker colors can have a slight glare due to the added ink needed to get the richer colors. With fabric this is never an issue. You can light from straight on if you wanted, and would have zero glare. Another great feature is the wrinkle free material we print on! This material stays wrinkle free even after wadding it up. Easy to store, and easy to use. It is lightweight and can simply be taped to the wall if needed. When you are done, Fold and store. If you need to clean it, throw it in the wash on gentle and dry on light heat. Simple, and easy.
After many years of shooting various studio work, and working as professional photographers ourselves, it is our personal material of choice for floor drops. It is durable and thick. It is versatile for cake smashes and can be cleaned off with a wet cloth. It can be rolled and stored easily. It doesn't wrinkle after being stepped on like seamless paper does, or tear like paper either. It is easy to store, rolled up, and can be used over and over for years to come.
Our vinyl backdrops are shipped via UPS ground. They will come rolled up and in a 4 sided cardboard tube box to prevent any creasing or wrinkles during transit. The fabric backdrops come folded in a smaller package, and will also be shipped via UPS ground. Upon arrival, simply lay the backdrop out, and any wrinkles from transit should relax. If not, apply a light steam to the wrinkles, or iron on low on the backside.
This depeneds on what material you choose for your backdrop. The vinyl drops ship faster than the fabric drops. After placing your vinyl drop order it will take between 3-5 days for the order finish printing and get packaged. After that we will ship it using it UPS ground and it will usually arrive between 3-4 business days from that time. After placing an order for a fabric drop it takes about 7 days to print, and then will ship out in another 5-7 days. Plan on about 2 weeks for the fabric option. Either way you will receive a tracking number to help you track your order after order placement. Please keep in mind that we are closed Saturday and Sunday. If you place an order over the weekend your order will be in the cue and start printing the next business day. Please refer to our turnaround table for a more detailed explanation: https://laceyandleeco.com/turnaround-times-and-delivery/
We sell some of our designs in a continuous option. This option has the backdrop and floor drop combined. It takes away the need to edit out unwanted seams later. It makes set up simple, and provides a flawless flow of the theme between the two drops. Another awesome feature is that the continuous drops can be flipped over to have a seamless white vinyl drop, which is a huge asset to any photographers arsenal. We only offer the combined floor and backdrop seamless option in the vinyl material.
Due to the nature of our product, and things being printed on a on-demand basis, our product is not returnable. In the rare case that you find flaws or issues with your product please send us an email at laceyandleeco@gmail.com and we will take further action as needed.
Yes! We offer a variety of sizes, but are happy to take custom sizes and orders. See our custom orders page here: https://laceyandleeco.com/custom-backdrop-design/ OR Just send us an email at: laceyandleeco@gmail.com
Most of our designs have been made to be placed horizontally. Our continuous drops are vertical, but are still 8 ' wide as the other drops are as well. There are a few designs that are placed vertically and we have stated this on them as individual exceptions.
All of our backdrop designs are copyrighted. Lacey and Lee Co. is the owner of all designs on our website and social media platforms. They may not be duplicated, used in any digital backdrops, reprinted, or copied in any form. By purchasing a backdrop you agree to these terms. Legal action will be taken if these terms are violated.
Everywhere! We ship internationally. At checkout simply enter your address and it will be calculated then. If you need further assistance please e-mail us at: laceyandleeco@gmail.com
Due to the nature of our product, and things being printed only after a design is requested, our product is not returnable. Sale items can not be returned and are AS-IS.
You can contact us at : laceyandleeco@gmail.com We will respond as quickly as possible.